1. Business & Details

This online store is operated in Australia by Briz Apparel Group Pty Ltd (“Briz Leavers”, “we”, “us”, “our”).

2. Pricing & GST 

      • All prices are quoted in Australian Dollars (AUD).
      • All prices are subject to 10% GST, unless otherwise stated.
      • Prices are valid at the time of quotation and may change prior to order confirmation. 

3. Custom Products & Design Approval

      • All Briz Leavers garments are custom-made to order.
      • No design fee applies, unless specifically quoted.
      • Customers are fully responsible for carefully checking and approving the final artwork, spelling, sizing, colours, and layout before production.

Artwork Vectorisation Fee

      • Artwork supplied as photographs, screenshots, hand drawings, low-resolution images, or other non-vector formats may require vectorisation before production. A Vectorisation Fee starting from $100 + GST applies and must be paid prior to commencement.

      • For orders of 100 units or more, the standard $100 vectorisation fee will be credited against the final order value. For orders of less than 100 units, the fee remains payable and is not credited. Vectorisation fees are non-refundable, regardless of whether an order proceeds.

      • Additional charges may apply for complex or highly detailed artwork. The Vectorisation Fee covers artwork preparation for production purposes only. Editable vector artwork files remain the property of Briz Leavers and are not included unless otherwise agreed in writing.

 4. Order Confirmation & Payment Terms 

Standard Orders

      • A 50% deposit of the total invoice value plus full GST is required to confirm an order.
      • The remaining 50% balance must be paid before shipment.
      • A balance invoice, including any delivery charges (if applicable), will be issued prior to dispatch.

School Orders

      • For school-approved orders, the 50% deposit rule may not apply.
      • Full payment is generally required within 3 weeks from the order date, unless otherwise agreed in writing.

Accepted Payment Methods

We accept:

      • EFT / Bank Transfer
      • Credit Card
      • PayPal
      • Bank Cheque

5. Production & Delivery Timeframes

All production timeframes are estimates and commence from the date of final order confirmation and receipt of required payment.

Polycotton Jerseys & Jackets

      • Bulk Orders: Approximately 7-8 weeks
      • Top-up Orders: Approximately 5 weeks 

Sublimated Garments

      • All Inclusive Year 6 Leavers Polos: Approximately 4-5 weeks
      • Essentials Leavers Polos: Approximately 6 weeks

Delivery times may be affected by factors outside our control, including production volume, public holidays, freight delays, or customs clearance. Briz Leavers cannot guarantee exact delivery dates.


6. Quality Control & Defects

      • All garments undergo strict quality control checks prior to dispatch.
      • If a garment is found to have a manufacturing defect, Briz Leavers will:
          • Replace the defective item, and
          • Cover the delivery cost for the replacement.
      • Defect claims must be lodged within 14 days of delivery, with supporting photos and order details.

The following are not considered defects:

      • Issues arising from approved artwork or sizing
      • Fit or size preference
      • Normal wear and tear
      • Damage caused by incorrect washing or handling


7. Sizing Responsibility

      • Size charts and sizing samples are provided as a guide only.
      • It is the customer’s responsibility to ensure correct sizing prior to order confirmation.
      • No refunds, exchanges, or replacements are available for sizing errors once production has commenced and after delivery.

8.Cancellations, Changes & Refunds

1. 48-Hour Cool-Off & Change Period
Customers may request changes to their order within 48 hours of order confirmation, provided production has not commenced. Change requests must be submitted in writing and are subject to feasibility.
2. Cancellations Within 48 Hours
Orders cancelled within 48 hours of confirmation are eligible for an 80% refund of the deposit.
3. Cancellations After 48 Hours
Orders cancelled after 48 hours are non-refundable, as materials sourcing, design finalisation, and production preparation may have commenced.
4. Once Production Has Commenced
Once production has commenced, no cancellations, refunds, or order changes are permitted, except where required under Australian Consumer Law.

9. Delivery

  • Delivery is generally free, unless otherwise quoted.
  • If delivery charges apply, they will be clearly stated on the invoice.
  • Briz Leavers is not responsible for delivery delays caused by couriers or events beyond our control.

Proof Approval Policy – Non-Negotiable

  • All custom garments are produced exactly as per the final approved artwork.
  • The customer is responsible for checking every detail in the final proof, including:
      • spelling
      • wording
      • numbers
      • year
      • placement
      • orientation
  • Once artwork is approved, no changes can be made.
  • Production will always follow the approved proof, not emails, assumptions, or intentions.
  • If an error appears in the final product that was present in the approved artwork, it is not considered a
    production or design error.
  • Any assistance offered after approval is goodwill only, not obligation.

BRIZ LEAVERS – ONLINE ORDER TERMS & CONDITIONS

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